Return PolicyEastern Blu offers, as part of our industry-leading service, the finest, most durable packaging of any music online order business. We know how to package and ship music and equipment so that it will arrive damage-free. There may be times when manufacturing defects exist that are not visible or audible until the packaging is opened. In the event that you are not satisfied with the physical or audible condition of your Eastern Blu purchase, please take note of our following return policies:
Within 30 days of purchase, we will accept returns of any physically or audibly defective or damaged item. We do not guarantee that you will like the music or recording quality of a LP or CD, and personal taste does not qualify as a reason for return. In lieu of a refund, we will instead ship to our customer a replacement copy of the same item that was returned. If the record is from an Limited Edition Album and no replacement is available, we will credit your account for the same amount. This amount can be used for making another purchase from our store. The customer is responsible for the shipping costs to return the defective item to Eastern Blu. Eastern Blu will in turn pay the shipping costs to replace the item to the customer (Malaysia and Singapore customers only).
In the case of international orders (Outside Singapore and Malaysia), Eastern Blu will only ship a replacement item as part of a $50-minimum subsequent order.
In order to return an item, the customer must obtain a Return Merchandise Authorization Number (RMA#) from Eastern Blu by emailing a request to firstname.lastname@example.org. A RMA# must be requested by the customer by no later than 30 days from the time that they purchased the item in question. If after 30 days from purchase no RMA# has been requested, the sale of that item becomes final.
Once a RMA# has been issued, the customer is to write that number on the outside of the box being returned to Eastern Blu. In the case of a piece of equipment or hardware, DO NOT write on the product box or container. You can write the RMA# on a piece of paper and tape that to the product box.
Each return must include a written description of exactly what is defective and why the item is being returned. Please be specific. For example, if an LP is being returned due to inordinate surface noise, describe exactly where in the record (side, track, minute, second) the defect occurs.
When returning a defective or damaged item to Eastern Blu, it is recommended that the customer ship using either FedEx or UPS so as to be able to both insure and track their shipment. The customer assumes all responsibility for any packages that are lost, stolen or damaged in return transit.
All returns must be received by Eastern Blu no later than 15 days from the time the RMA# was issued. If after 15 days the product is not returned to Eastern Blu, that RMA# becomes invalid.
Please note: From the time Eastern Blu physically receives your returned item(s), it may take up to two weeks to issue your replacement. We appreciate your patience. Please refrain from checking on the status of your return prior to the two week allowance period.
There will be a 20% restocking fee on unsealed non-defective merchandise.